Privacy Policy

1. Introduction

Varoom Flow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. This policy complies with GDPR and other applicable data protection regulations.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

• Account information (name, email, password)
• Workspace information (company name, settings)
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)

Customer Data

When you use our Service, you may input customer data including:

• Contact information (names, emails, phone numbers)
• Form submissions and responses
• Custom field data
• Marketing consent records

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to your requests and provide customer support
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues and security
• Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To provide our Service to you
• Consent: For marketing communications and optional features
• Legitimate Interests: To improve our Service and prevent fraud
• Legal Obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf
• Marketing Platforms: When you connect integrations (Klaviyo, Mailchimp, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

6. Your GDPR Rights

If you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@varoomflow.com

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

8. Data Retention

We retain your personal data for as long as necessary to provide our Service and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Cookies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

11. Children's Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: privacy@varoomflow.com
Data Protection Officer: dpo@varoomflow.com